Definition of Case Management

Case management is a comprehensive process that involves assessing, planning, coordinating, monitoring, and evaluating the options and services required to meet the unique needs of individuals or groups.

Assessment

Assessment is the initial step in case management where the needs, strengths, and resources of the individuals or groups are identified and evaluated.

Planning

Planning entails developing a detailed strategy and course of action based on the assessment findings, in order to achieve the desired goals and outcomes.

Coordination

Coordination involves organizing and facilitating appropriate services, resources, and interventions, while ensuring effective communication among all parties involved.

Monitoring

Monitoring is the ongoing process of observation and evaluation to ensure the implementation of the planned interventions and to track progress towards the desired outcomes.

Evaluation

Evaluation is the systematic assessment of the effectiveness and efficiency of the case management process, including the outcomes achieved, to determine any necessary adjustments or improvements.